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At rebel, we want to create the most accessible, convenient and safe shopping experience for all our customers.


How Click & Collect works

Check Availability

Check Availability

When you’re ready to purchase your item online, check your local store stock availability on the product page before adding to your cart.

If your items are unavailable, we’ll show you the closest stores with available stock

Checkout

Checkout

During the checkout process, select FREE Click & Collect and pick a collection store based on store stock availability

Collection

Collection

When your order is ready for collection, we will notify you by SMS or email.

Based on your local store options, you can collect your order during operating hours.


What you'll need to bring with you

No matter which collection method you chose, you’ll need to bring two items with you when collecting

Order confirmation (digital or printed)
A valid Photo ID


Frequently asked questions

Click & Collect is a free service that allows you to shop online and collect your order from a selected rebel store.

Click & Collect is available at all rebel stores, however stock is subject to availability.

Store trading hours do vary by location, visit the Store Locator page for further information.

After your order has been placed you will receive an email or SMS (depending on what you selected as a preferred contact) confirming your order is ready for collection, along with the store details.

The confirmation alert is sent to you when the order has been processed in full. Visiting the store prior to receiving the alert may result in your items not being ready.

Orders must be collected during store operating hours. Store hours are displayed online on our Store Locator page and can vary by location. Please check before visiting.

When collecting your order you will need a copy of your order confirmation (printed or digital), in the form of a Driver Licence, Passport, Proof of Age Card or Blind Citizens Card.

You will be required to sign for your order at the time of collection.

If you need someone to collect your order on your behalf, they will need a copy of the order confirmation email or SMS and valid photo identification.

Click & Collect is a free service offered by rebel.

Orders will be held for 14 days after being confirmed as ready for collection. If your order has not been collected by this time, it may be cancelled, and a refund processed.

If you need to change or cancel your order for any reason, please contact our Customer Care Centre. We will need to check your current order status, and recommend the best options available to accommodate your request.

Yes. For all information on returns and exchanges, visit our Returns page for further information.

Please contact our Customer Care Centre on via email, or phone.

You can now check stock availability of a product within our store network online. To check for stock in your local store:

Select the product and the relevant size and colour (where applicable). Using the Find in Store tab on the product page, the nearest stores to your selected location will appear with an indication of stock availability.