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Returning a Purchase
If your JD Sports purchase is not working for you, we’ve got you covered by offering free and easy
returns.
In most cases, whether your purchase was made at a JD Sports store or online at jdsports.com or the JD Sports mobile app, merchandise may be returned with an original sales receipt or email containing the applicable order confirmation (collectively, “Sales Receipt”) when the items are:
We reserve the right to determine whether merchandise without a Sales Receipt may be returned. If we
determine that a return is warranted despite the lack of a Sales Receipt, the item(s) can only be
exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45-day period prior to the return. No refunds will be provided in these circumstances.
When you are returning or exchanging an item, you may be asked to provide certain personal information for purposes of confirming your purchase or otherwise processing your return (for example, you may be asked for your name, phone number, email address and/or billing address).
Items purchased in a JD Sports store can be returned at any JD Sports store or any Finish Line store in the U.S. or U.S. Territories. Additional terms may apply (as communicated in Return Policies posted in-store or provided via receipts for in-store purchases).
Items purchased online at jdsports.com or the JD Sports mobile app can be returned at any JD Sports store or any Finish Line store in the U.S. or U.S. Territories or by mail to the JD Finish Line warehouse.
Finish Line shops inside of Macy's do not accept returns of items purchased from a JD Sports store or from jdsports.com or the JD Sports mobile app.
Returned items may be exchanged when returned in store. Items returned by mail may not be
exchanged.
We reserve the right to limit returns or exchanges.
Items purchased at a JD Sports store can be returned at any JD Sports store or any Finish Line store in the U.S. or U.S. Territories within 45 days of the original purchase.
Returned items may be exchanged when returned in store.
Items returned must satisfy the requirements of our Return Policy.
Return of online purchases in general
Items purchased online at jdsports.com or the JD Sports mobile app can be returned in any JD Sports store or any Finish Line store in the U.S. or U.S. Territories or by mail to the JD Finish Line warehouse within 45 days of the original purchase.
Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.
Items returned must satisfy the requirements of our Return Policy.
Return of online purchases in-store (Recommended Method)
Want to immediately receive a store credit for your return or a faster refund when you return an item? Then return your item in-store.
The recommended way to return an item is to return to item to any JD Sports store or any Finish Line store in the U.S. or U.S. Territories. Returning online purchases in-store generally results in a quicker refund to you since the refund process starts when you complete the return in-store (instead of when your mailed-in return is received and processed in our warehouse).
To make an in-store return of an item purchased online at jdsports.com or the JD Sports app, please bring to the store:
Authorization numbers are NOT required to make a return to a store.
We will issue a refund to your original form of payment or provide a store credit.
Items returned must satisfy the requirements of our Return Policy.
Return of online purchases by Mail
Click the “Return By Mail” button below to use the self-service return portal.
Once we receive your return in our JD Finish Line warehouse, you will receive a Return Confirmation Email.
From there, we will issue a refund back to your original form of payment.
Items returned by mail are for refund only. For exchanges or to report items received as damaged or to report the receipt of the wrong items, please contact Customer Care as soon as possible (and no later than 45 days after the original purchase) for assistance.
If you use the “Return By Mail” self-service return portal:
How do I return an item I bought using Afterpay or Klarna?
Return of items that are damaged or that were not ordered
To return items that arrived damaged or that were mistakenly shipped to you, please contact Customer Care as soon as possible (and no later than 45 days after the original purchase) for assistance.
Return affidavit
JD Sports reserves the right to investigate circumstances concerning the return of items or claims of issues concerning the order, receipt or non-receipt of items. If Customer Care has asked you to fill out a Return Affidavit, it is located here.
All refunds will be credited to your original form of payment or on a JD Sports Gift Card. If you return an item to a JD Sports store and you had paid through PayPal, you will receive a cash refund.
If we choose to provide you a refund even if no record of sale is available, we will ask you for personal identification and the return will be provided at the item’s current price on a JD Sports Gift Card.
Please note:
Cancel and Change Requests
The window of time for cancellations or changes is very short due to our automated, real time order fulfillment processes. If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored. If part or all of your order is successfully canceled, we will send you an email for your records.
Please note: